We’ll get through this together
To our natural gas customers:
We hope that all of you and your families are doing well during this challenging time. At CenterPoint Energy, we are continuing to work hard every day during this crisis to deliver you safe, reliable and affordable natural gas service. We care about you, our communities and our employees.
- Our work crews are staffed and responding to your service calls and following social distancing guidelines to keep people safe.
- If one of our employees needs to enter your home or business to complete their work, they will explain the work to be done, ask your permission to enter, and take the necessary precautions to protect your family, home or business and themselves.
- We continue to support natural gas customers who may need payment assistance, and we’ve temporarily suspended natural gas disconnections for nonpayment.
- During times like these, scammers might contact you and ask for a utility payment, so we remind you that CenterPoint Energy would never call and demand payment over the phone or by prepaid debit card.
- Since more people are staying home, many can expect their energy consumption to go up. To assist in lowering usage, we encourage customers to use our energy efficiency tools by visiting our energy savings tips website.
Our call center and technicians are staffed to serve you, and we are here for you if you need help. To ask about setting up a payment arrangement or an extension for natural gas service, please contact Customer Service.
We remain in close consultation with appropriate governmental and other entities and will adjust our response as guidelines and circumstances may require. For current information, visit CenterPointEnergy.com/Covid19.