Retail companies are rapidly ramping up investments in generative AI with 56% increased spending since last year, 18% already deploying AI agents or multiagent systems, and around 40% of organizations tracking ROI expecting gains within one to three years, according to a Capgemini-backed report . Major retailers like Walmart, Target, Amazon, and H&M are leveraging generative AI for customer-facing assistants, internal workflows, HR automation, and backend reconciliation, while agentic AI and multiagent systems streamline complex tasks behind the scenes.
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