In a recent McKinsey interview, United Airlines CEO Scott Kirby shared how he has helped transform the airline by fostering a start-up mindset within a century-old company, emphasizing employee pride, customer transparency, and a culture of ownership. Reflecting on leadership, Kirby noted, “People often confuse management and leadership. Management is about compliance. It’s about: Did you show up to work on time? Did you do the checklist? And that’s really important. But leadership is about inspiration and vision. It’s about how you make people feel.”
713-782-3777
